Taking requests

Guy Kawasaki is requesting that readers submit their topic requests for his blog. Send him your ideas.

Blogging and ROI

Naked Conversations: "Sometimes, the quest for ROI in all corners of the corporation has caused the problem with customer relations that most reasonable people agree exists. We wanted better ROI from customer support, so we lowered the quality for the support. Marketing was historically to touchy feely for financial reviews, so we started adding ROI [...]